Question 1: Can you think of any organizations that do not have relevant "customers" to take into consideration?
Question 2: How would this type of company differ from an organization where the Balanced Sheet Scorecard operates equally?
Business Process Perspective:
What is an example of a business process where the interest of two or more stakeholders are in opposition?
What are some methods that can change the stakeholder's perspective and bring multiple stakeholder perspectives into sync?
Learning and Growth Perspective:
- Real-time availability of accurate customer and internal process information to front-line employees
- Ability to launch new product
- Ability to create more value for customers
- Ability to penetrate new markets
- Alignment of employee incentives with overall organizational success factors
- Rates of improvement in critical customer-based and internal processes
Considering these measures, it is difficult to quantify these factors.
What learning and growth measures are critical to and organization, but difficult to measure?
What are some metrics that can be used to quantify some of these measures?
Integration:
What are the most difficult aspects of simultaneously balancing the four perspectives in the Balanced Sheet Scorecard?
Important in Business:
What are two major concepts that are essential to being successful in business administration?