Assignment on dominos pizza delivery service survey in the, Operation Management

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Assignment on dominos pizza delivery service survey in the

Domino's Pizza Delivery Service Survey

1. In the past 3 months, have you ordered from Domino's pizza delivery service? If "No", please exit survey.

• Yes
• No

Demographic Variables for University of Miami Students

2. Are you male or female?

• Male
• Female

3. What year in college are you?

• Freshman
• Sophomore
• Junior
• Senior
• Graduate Student

4. Typically, how many times per month do you order Domino's delivery?

• 1
• 2. 3 or 4
• 5 or 6
• More than 6

5. Is Domino's your first choice pizza delivery?

• Yes
• No

6. If you responded "No" to Question #5, please explain your reasoning.

7. When do you usually order Domino's delivery?

• Monday - Thursday before 7PM
• Monday - Thursday after 7PM
• Friday - Sunday before 7PM
• Friday - Sunday after 7PM

8. How many toppings do you usually order on your pizza? (For example, pepperoni pizza 1 topping).

• o
• 1
• 2
• More than 2

Please choose the answer that best suits the level to which you agree or disagree with the statement.

9. I am satisfied with the ordering process.

• Strongly Disagree
• Disagree
• Neither Disagree Nor Agree
• Agree
• Strongly Agree
• N/A

10. I am satisfied with the punctuality of the delivery.

• Strongly Disagree
• Disagree
• Neither Disagree Nor Agree
• Agree
• Strongly Agree
• N/A

11. I am satisifed with the order I received. (No mistakes, pizza was warm, etc.)

• Strongly Disagree
• Disagree
• Neither Disagree Nor Agree
• Agree
• Strongly Agree
• N/A

12.1 am satisfied with the friendliness of the delivery personnel.

• Strongly Disagree
• Disagree
• Neither Disagree Nor Agree
• Agree
• Strongly Agree
• N/A

13.1 am satisfied with the competence of the delivery person.

• Strongly Disagree
• Disagree
• Neither Disagree Nor Agree
• Agree
• Strongly Agree
• N/A

14. I am satisfied with the pricing of the food.

• Strongly Disagree
• Disagree
• Neither Disagree Nor Agree
• Agree
• Strongly Agree
• N/A

15. I am satisfied with the taste of the food.

• Strongly Disagree
• Disagree
• Neither Disagree Nor Agree
• Agree
• Strongly Agree
• N/A

16. I am satisfied with the quality of the food. (Freshness of ingredients).

• Strongly Disagree
• Disagree
• Neither Disagree Nor Agree
• Agree
• Strongly Agree
• N/A

17. In general, are you satisfied with the Domino's pizza delivery service?

• Yes
• No

18. Would you recommend Domino's delivery to a friend or colleague?

• Yes
• No

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