As well known consultant with a specialty in remedying projects that have gone "off-track", you have been contacted by your friend Warren Donoway to help with a runaway customer relationship management system implementation. Warren's request for your help is accompanied by several emails from various divisions of his company. Do your best to help Warren get his company back towards a path of success.
Case study includes:
1. Introduction
2. Evaluation of the situation
3. Remediation plan and feasibility