Review case study Applying Process Improvement Tools to an Order Fulfillment Process And then respobnes below:
Key Issues
1. Explain how the process the team followed might align with DMAIC (define, measure, analyze, improve, and control process), the Deming Cycle, and the creative problem-solving process.
2. What might the team do if the reduction in order processing time resulting from the introduction of the longer carts was not large enough to achieve the goal of having 98 percent of the orders meet the 24-hour deadline?
3. Suppose packing parts is now the activity responsible for the greatest delays in processing an order. How might this affect the project organization and next steps?
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