Problem 1. You are negotiating with a customer you cannot afford to lose. They are ready to walk out the door and you have already applied the principles of negotiating to no avail. What do you do next? Is there anything else you can do to salvage the customer for your company?
Problem 2. You and your opponent cannot come to agreement on the issues. You suggest finding an impartial third party to settle the dispute. What questions would you ask the neutral third party? How would you convince your opponent that your selection is the correct one?
400 to 500 words.