Analysis of Organizational Culture
1. Show an organizational culture that is admired and describe the following:
a. What values does the organization share with people in general
b. Which of the seven primary characteristics of organizational culture does the organization embody?
c. Does the organization identified have a strong or weak culture? Explain.
d. Is this culture ethical, customer-responsive, or spiritual?
2. Create a description of the organization's customers on what they want and need from the organization.
The description of the organization's customer base, and describe its customers' needs and values.
Imagine you have been hired as the Client Services Director for the company discussed above, have been charged with compiling a new set of customer service standards. (If you have already defined the organization as being customer-responsive, imagine you are devising the standards which were originally used to create that excellent customer-responsive culture)., carefully structure a set of customer service standards for the company which encourage employees to provide the best customer service possible.