Choose a Service Organization that you are extremely familiar with. Identify ten (10) “problem areas” that dissatisfied customers are likely to be complaining about.
In order to do that, you may use your own top ten pet peeves and set up your level of annoyance with each such issue by approximating the number of times you have noticed the “problem”. Then, you would consider the frequency of your [recollected] observations as the number of complaints that the shop would have recorded if they had conducted a survey with a large number of customers.
Your submission for this assignment must consist of:
Your choice of the service organization and the identification of a list of ten (10) types ofcomplaints and the frequency with which they have been made.
Your recommendation of the action to be taken to best address the situation of dissatisfied customers, based on the use of the Pareto analysis AND a detailed Fishbone diagram (suggest as many causes as you can, whether you know that they are real or they might be just "possible" causes).