You worked your way through college while holding down a


You worked your way through college while holding down a part-time job bagging groceries at Food Town supermarket chain. You liked working in the food industry, and when you graduated, you accepted a position with Food Town as a management trainee. Three years have passed and you’ve gained experience in the grocery store industry and in operating a larger supermarket. Several months ago, you receive a promotion to store manager at one of the chain’s locations. One of the things you’ve liked about Food Town is that it gives sore managers a great deal of autonomy in running their sores. J The company provides very general guidelines to its managers. Top management is concerned with the bottom line; for the most part, how you get there is up to you. Now that you’re sinfully a store manager, you want to establish a n MBO-type program in your store. You like the idea that everyone should have clear goals to work toward and then be evaluated against t those goals.

Your store employs 70 people, although except for the manager, most work only 20 to 30 hours per week. You have six people reporting to you; an assistant manager, a weekend manager, and proceri, produce, meat and bakery managers. The only highly skilled jobs belong to the butchers who have strict training and regulatory guidelines. Other less-skilled jobs include cashier, shelf stocker, maintenance worker, and grocery bagger.

Specifically describe how you would go about setting goals in your new position. Include examples of goals for the jobs of butcher, cashier, and bakery manager .

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Operation Management: You worked your way through college while holding down a
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