You work for a major insurance company and your manager is very concerned about the number of errors being made when staff input data from new customer applications. These include errors in; names and addresses, pricing, levels of coverage, descriptions of vehicles, homes, etc. Your mission is to create a quality control program to; a) prevent errors (process quality control), and, b) identify any errors that occur after the contracts are printed, but before the contracts are mailed to the customers (product quality control). List 3 actions you will take to address a), and 3 actions for b).