You have noticed that Jill, the newly hired office receptionist, has been frequently misfiling patient charts. The rest of the staff have started noticing this as well and have begun complaining about Jill. Your office manager pulls you aside and asks you work with Jill and help her better understand proper filing procedures.
1. How would you go about handling this task?
2. What teamwork skills would you use in order to assist Jill?
3. Would you find this a challenging task to carry out? Defend your answer.