Please share ideas about how to best approach the scenario stated below;
Background: You have been hired as the first HR Director of Company Good Service which provides call center services for several credit card companies. The call centers are located in the Portland, Oregon Houston, Texas, and Raleigh, North Carolina markets. Each location has about 500 employees with the majority of the employees being Customer Service Representatives. While the company has been in business for several years few if any formal HR programs have been developed.
The CEO has laid out the following needs for you to address:
Longer term employees are complaining that recently hired employees are making the same amount per hour or even more than they are. How can this be addressed? What steps can be taken to better ensure that pay rates are reflective of individual’s performance and not just tenure with the company?