Question:
For this assessment, you are to assume you will be opening a small customer service based business(such as retail, hospitality, care provider, etc). In doing so , you are to develop detailed policy and procedures to ensure team cohesion within your organisation.
The size and scope of your business is not the focus in this task. Your assessor will be looking for your policies / procedures to encourage a cohesive and inclusive working environment for all team members.
This portfolio of evidence needs to be professionally presented to your assessor , and should be ready for implementation within your business. You have scope as to the size of your business , but as minimum , you need to include provisions for 10 staff members.