Write a 1050=1200 word which you will reflect on your interview. Interview a customer service manager about their business, consider asking some of the following questions in your interview:
How does the company currently measure satisfaction?
Does the company have an informal customer retention program? An informal program? How well do they work?
How can technology improve customer service?
What experiences do customers share when they call your company's service number?
What technological elements do you consider to be the most important in building customer loyalty?
How can your web site make the service experience more enjoyable or user friendly?