Problem: Write a claim refusal letter. You are the manager of a technology store. A customer purchased a laptop eleven months ago and is now requesting a full refund because it is malfunctioning. Your store has a one year warranty for laptop performance; however, you have seen the laptop and it certainly was dropped several times. The warranty does not cover damage caused by the customer. In a claim refusal letter, begin with a statement of appreciation, common ground, or understanding; provide a concise and factual explanation; and end in a friendly and confident way.
Remember to use the indirect approach.
Letter format:
1) It should follow a business letter format, with return address, dateline, inside address, salutation, subject line, message body, complimentary close, and signature block
2) Your letter should be one page and over 250 words
3) Use a legible font
4) Use full block format or modified block letter style
5) Leave a space between paragraphs