Question 1: Why is training so important when implementing an ERP? What aspects of training and education are important?
Question 2: What is explicit knowledge and how can it be implemented in an ICT system?
Question 3: What are Expert Systems and what are their limitations?
Question 4: What are the benefits and drawbacks of decision support systems usage in small to medium enterprises?
Case Study Questions
After considering the linked case study
https://www.microsoft.com/casestudies/Windows-7-Professional/Simplex-Healthcare/Medical-Firm-Saves-30-000-a-Year-with-Flexible-Operating-System-and-PC-Solution/4000008292
Answer all of the following questions. All three questions are compulsory.
Question 5: Analyze this case using a SWOT analysis.
Question 6: The case discusses the savings involved in the new system. As a manager, how would you justify the expense of this roll out? In doing so you should identify the costs involved in the new system and measure how they are offset by its savings.
Question 7: How can systems such as this improve the efficiency in other organisations (you choose an organisation - not a health provider to answer this question)?