1. Which of the following is part of Lewin's model of organizational change?
a. refreezing
b. reengineering
c. reorganizing
d. revitalizing
2. Which of the following actions is not consistent with the guidelines for implementing major change in an organization?
a. select an executive team with th skills and values needed to implement the new strategy
b. specify detailed guidelines on how to implement the strategy at all levels in the organization
c. change the organization structure to make it consistent with the new strategy
d. gather accurate information about the effects of the change on people, processes, and performance
3. Which of the following was not recommended for developing a vision for an organization?
a. rely on personal understanding of organization members as the primary source of ideas for a vision
b. identify strategic objectives with wide appeal and use them as a source of insights about shared values
c. ensure that the vision is compatible with core competencies in the organization
d. continually assess the feasibility of the vision and refine it as new possibilities are discovered
4. According to Schein, organization culture is best described as:
a. the organization's espoused values and objectives
b. member perception of the primary mission of th organization
c. basic values and beliefs shared by members of the organization
d. member loyalty and commitment to the organization
5. According to Schein, organization culture is least likely to help people:
a. maintain cooperative relationships within the organization
b. understand how things are done in the organization
c. understand the environment and how to respond to i
d. understand their individual skills and how to use them
6. Which approach is least likely to accomplish a major change in strategy in an organization with flat performance but no obvious crisis?
a. describe the changes as routine, incremental adjustments to avoid upsetting people
b. build a broad coalition of supporters inside and outside the organization
c. make dramatic, symbolic changes that will affect the daily activities of members
d. remove from key management positions opponents who continue to resist change