A) Which is not a requirement for an effective self-directed team? (1) One or more members representing supervision (2) Talent and skills to meet goals (3) Clearly stated and commonly held vision and goals (4) Effective and skilled interpersonal relations (5) A system of reinforcement and celebration.
B) Which of the following is not a typical goal of process improvement? 1) Reducing waste (2) Increasing market share (3) Increasing customer satisfaction (4) Achieving higher quality (5) All are the goals.