Quality and Engineering Management Realated Questions
Question 1
Internal activities are primarily concerned with _____, while external activities require attention to _____.
-employees; customers
-efficiency; effectiveness
-production; service delivery
-standardization; customization
Question 2
Rapid changeover from one product to another, rapid response to changing demands, or the ability to produce a wide range of customized services are all examples of:
-motility.
-mobility.
-agility
-flexibility.
Question 3
In the implementation of kaizen, the principle asset is considered to be:
-technology.
-automation.
-financial investment.
-people.
Question 4
Which of the following terms best describes kaizen?
-Concurrent engineering
-Continuous improvement
-Innovation
-Statistical process control
Question 5
When considering effective service designing, a fast food restaurant would be considered _____ in customer contact and ______ in customization.
-low, high
-high, high
-high, low
-low, low
Question 6
These goals and standards set as part of a control system are reflected by measurable quality characteristics like all of the following EXCEPT:
-workforce engagement.
-product dimensions.
-service times.
-employee behavior.
Question 7
As design tools, _____ enable the management to study and analyze processes prior to implementation in order to improve quality and operational performance.
-flowcharts
-organization charts
-pie diagrams
-management grids
Question 8
Enablers of agility include all of the following EXCEPT:
-detachment from customers.
-empowerment of employees as decision makers
-close supplier and partner relationships.
-breakthrough improvement.
Question 9
Which of the following is NOT a goal in designing a service?
-The goal is to provide a service whose elements are internally consistent.
-The service is directed at meeting the needs of a specific target market segment.
-Too much or too little emphasis on one component is encouraged as a differentiator in the market.
-Services differ in the degree of customer contact and interaction, labor intensity, and customization.
Question 10
Which of the following tools is most closely associated with quality function deployment?
-Concept Engineering
-Taguchi Loss Function
-House of Quality
-Design Failure Mode and Effects Analysis
Question 11
In the QFD process, a _____ forms the basis for a quality control plan delivering those critical characteristics that are crucial to achieving customer satisfaction, as specified in the last house of quality.
-control point
-key process
-quality parameter
-key result area
Question 12
_____ is a planning process to guide the design, manufacturing, and marketing of goods by integrating the voice of the customer throughout the organization.
-Design for Six Sigma
-Quality function deployment
-Design for manufacturability
-Quality concept development
Question 13
Product failure that occurs at the beginning of a product's life as a result of manufacturing or material defects is called:
-functional failure
-catastrophic failure
-premature failure
-reliability failure
Question 14
_____ design refers to designing goods and services that are insensitive to variation in manufacturing processes and when consumers use them.
-Robust
-Compact
-Non-variant
-Zero-Variance
Question 15
According to the text, one of the most significant barriers to efficient product development is poor:
-design process
-intraorganizational cooperation
-management focus on innovation
-market intelligence
Question 16
Given the following Taguchi loss function and specifications, determine the estimated loss if the quality characteristic under study takes on a value of 6.30 inches.
Taguchi loss function: L(x) = 8,500(x-T)2
Specifications (in inches): 6.00 ± 0.25.
-$765.00
-$2,550.00
-$21.25
-$1,349.21
Question 17
The acronym MTBF stands for:
-minimum time between failures
-minimum time before failure
-maximum time before failure
-mean time between failures
Question 18
The number of failures per unit time during the duration under consideration is called:
-mean time between failures
-failure rate
-mean time to failure
-conformance rate
Question 19
A specification for a dishwasher part at is 0.325 ± 0.025 centimeters (cm). It costs $15 to scrap a bad part. An improvement team found a way to reduce the deviation from target--it can now be held at 0.015 cm, what is the Taguchi loss ($)?
To avoid rounding differences, make sure your answer is in the form $x.x0 (round to the nearest ten cents)
Question 20
Lifetred, Inc., makes automobile tires that have a life of µ = 75,000 miles and σ = 2,500 miles.
What length of warranty is needed so that no more than 5 percent of the tires will be expected to fail during the warranty period?
To avoid of rounding differences--make sure your answer is in the form xx,900 miles.