1. Which of the following involves planning, one of the four elements of leadership teams, involve?
a. Tracking progress through internal measures of quality
b. Celebrating and offering recognition to employees for achievements
c. Creating key business process teams
d. Understanding basic customer needs
2. One of the four elements of leadership teams involves developing long-term goals and near-term priorities. Which of the following elements of leadership teams does this represent?
a. Planning
b. Implementation
c. Review
d. Monitoring