Problem
Essentially, (2004) language can decrease the likelihood of optimal healthcare outcomes and impact healthcare cost. By becoming a barrier to communication. Once there's a barrier of communication theirs a liability that is proposed because for example if you can't communicate a procedure, imaging, a medication that needs to be given then greater liability may come about whether it be (i) a lawsuit (ii) a license being revoked (iii) insurances not wanting to cover illness (imaging, medicines). Typically, a certified translator always one call and available for any communication barriers.
Moreover, to implement a communication policy in an admin position all employees have to be informed b.) express a lack of need for the service c.) feedback from staff d.) employees to review employee handbooks and policies that typically express the process if a translator is needed e.) Training needs to be offered as well on how to use the service f.) Each employee will have to sign of that they acknowledge and can use the service.
Ultimately, change is inevitable in business. Via email could be a great way to communicate a new policy. For example Dear staff, (company name) we are committed to protecting people, information, facilities, assets. Then introduces new system to be used. When they will be installed and employees are to sign off.
Reference
Georgetown University Health Policy Institute. (2004). Cultural competence in health care: Is it important for people with chronic conditions?