1) When preparing an e-mail, or any form of written communication, which of the following rules is most important to obey?
(A) don't let your writing go out with gramatical errors.
(B) write your message as if you are speaking it.
(C) put youself in the shoes of the person receiving your message .
(D) state your points clearly and succinctly.
2) This process involves trading thoughts or messages verbally, in writing, or nonverbally
(A) noise (B) encoding (C) communication (D) decoding
3) When you have a face-to-face conversation with your manager, you experience much higher levels of this than when you see a standardized report distributed to your entire team.
(A) downward communication (B) channel richness (C) decentralized networking (D) horizontal communication
4) Speaking is only part of the communication process. Receivers also have to do this, making an effort to pay close attention, so they understand the message that the receiver is conveying.
(A) nonverbal communication (B) instant messaging (IM) (C) listening (D) communication apprehension
5) These are the paths of communication shown in an organizational chart. They typically reflect reporting relationships but may also include dotted-line communication paths.
(A) formal communication channels (B) upward communication (C) downward communication (D) horizontal communication
6) Rumors travel along this informal communication network.
(A) decentralized network (B) personal networking (C) grapevine (D) centralized network
Sally: " I'd like to go see that new Ron Howard movie tonight."
Sally: " Hey, Morgan, do you want to go with me to the movies tonight?"
1) In this conversation, Sally is the _________.
(A) decoder (B) sender (C) receiver
Morgan: " Sally must have a crush on me!"
Morgan: "Sure Sally, what are we going to see ?"
2) Morgan decodes Sally's message incorrectly as a result of _________.
(A) noise (B) an incorrct message (C) improper message channels
3) As a new manager, you are responsible for interacting effectively with your team of employees and with all the other employees in your organization. Which of the following actions will help you to be most effective, and yet, most managersare afraid of doing it?
(A) sharing information about new strategies with other managers.
(B) collecting information about your industry from outside of the organization
(C) telling employees how you expect their work to be done
(D) Asking customers and employees for feedback