When observing a leader, what indicators would you look for to determine if he or she is leaning toward a Theory X or a Theory Y approach?
What does it take for a leader to earn your trust?
When a leader loses your trust, how might it affect your performance? Why? Once a leader loses your trust, can it be earned back? If yes, how?
Explain how the change in US demographics affects attitudes and perceptions and what effect this may have on the management of healthcare service organizations.