1. Which of the following is true about a compliance-based culture and/or a value-based culture?
Values-based organizations include a compliance structure.
Value-based organizations do not have codes of conduct.
A values-based culture is one that reinforces a particular set of rules rather than a particular set of values.
A compliance-based culture recognizes that where a rule does not apply, the firm must rely on the personal integrity of its workforce when decisions need to be made.
2. Jim resides in the vicinity of a steel manufacturing firm. Any changes in the pollution control or waste treatment policy of the firm indirectly affects Jim. In this sense, Jim is a(n) _____.
stakeholder
employee of the firm
shareholder
observer
3. Which of the following is involved in environmental problems according to the market-based approach to resolving environmental challenges?
Allocation and distribution of limited resources
Inability of businesses to produce and sell limited resources
Lack of knowledge of producing renewable resources
Lack of use of appropriate substitutes for limited resources
4. Which of the following versions of corporate social responsibility suggests that the long-term financial well-being of every firm is directly tied to questions of how the firm both affects and is affected by the natural environment?
Social web
Sustainability
Social entrepreneurship
Philanthropic
5. The legal doctrine of strict liability is ethically controversial because:
it assumes informed consent of the buyer and therefore it is assumed to be ethically legitimate.
it allows consumers to assume that products are safe for use.
it holds a business accountable for paying damages whether or not it was at fault.
it holds that consumer demand depends upon what producers sell.
6. The tension that prevails when an organization tries to meet both social and economic responsibilities is generally overcome by:
utilizing a small percentage of profit on social causes
doing charitable work to build a good reputation within the community
pursuing social ends as the very core of an organization's mission
emphasizing the importance of achieving the desired economic goals
7. Which of the following tools requires a group of participant to gather in order discuss their experiences, feelings, or thoughts on the organization's social initiative?
questionnaire
focus group
data grouping
survey
8. While approaching an ethical issue in marketing, the rights-based tradition would:
ask to what degree the participants are respected as free and autonomous agents rather than treated simply as means to the end of making a sale.
want to know the degree to which the transaction provided actual as opposed to merely apparent benefits for each participant.
attempt to find out about other values that are affected by the exchange
calculate the benefits and costs of each exchange
9. Which of the following is true about value-based cultures?
They emphasize obedience to the rules as the primary responsibility of ethics.
These cultures are perceived to be more flexible and far-sighted corporate environments.
They reflect the traditional approach of classifying corporate culture.
They are only as strong and as precise as the rules with which workers are expected to comply.
10. The _____ model of CSR holds that, like individuals, business is free to contribute to social causes as a matter of philanthropy, and business has no strict obligation to contribute to social causes; but it can be a good thing when they do so.
economic
social web
philanthropic
integrative
11. Enlightened self-interest, an important justification offered for corporate social responsibility, presumes that:
profits are independent of ethics
good ethics can also be good business
measurement of bottom-line impact of ethical decision making is unimportant
bottom-line impact of ethical decision making can be measured and compared
12. The Triple Bottom Line approach involves measuring business success of sustainable businesses and sustainable economic development in terms of:
economic, legal, and environmental sustainability
economic, legal, and competitive sustainability
economic, ethical, and environmental sustainability
legal, competitive, and environmental sustainability
13. A(n) _____ provides concrete guidance for internal decision making creating a built-in risk management system.
Income statement
Ombudsman
Code of conduct
Organization vision
14. The practice of attending to the "image" of a firm is referred to as:
branding
gentrification
crisis management
reputation management
15. In the ethical decision-making process, identify the steps that might arise in reverse order, depending on the circumstances.
Determining the facts; identifying the impact of the decision on stakeholders
Determining the facts; identifying the ethical issues
Identifying the impact of the decision on stakeholders; considering the available alternatives
Identifying the ethical issues; considering the impact of the decision on stakeholders
16. The first step in constructing a personal code or mission for a firm is to:
identify clear steps as to how the cultural shift will occur
believe that the culture is actually possible and achievable
articulate a clear vision regarding the firm's direction
ask oneself what one stands for or what the firm stands for
17. When a firm engages in socially responsible activities with a prime focus on reputation:
profits have to be sacrificed for social causes
the measure of positive reputation gained is impossible to calculate
social responsibility tends to become a form of social marketing
it always loses employee loyalty
18. Which of the following is a criticism of the Sarbanes-Oxley Act?
It does not require lawyers to report concerns of wrongdoing if not addressed.
It excludes requirements for certification of documents by officers.
It does not require codes of ethics for senior financial officers.
It imposes extraordinary financial costs on the firms.
19. When would a values-based culture rely on the personal integrity of its workforce for making decisions?
In situations where rules are applicable to make decisions
When legal bodies are empowered to monitor compliance
In situations where the rules of the organization do not apply
In situations where a set of principles should be enforced
20. Telling organizations that their ethical responsibilities end with obedience to the law:
eliminates ambiguity while making personal ethics-related decisions
is just inviting more legal regulation
is enough to maintain an ethical business environment
reduces the frequency of corporate scandals
21. Which of the following is emphasized by a compliance-based culture?
Reliance on personal integrity of employees for decision making
Obedience to rules as the primary responsibility of ethics
Reinforcement of a set of values rather than a set of rules
Use of values as the principle for decision making
22. The failure of personal ethics among companies like Enron and WorldCom led to the creation of the:
Clinger-Cohen Act
Brooks Act
Gramm-Leach-Bliley Act
Sarbanes-Oxley Act
23. Which of the following is true about technology and its usage?
It allows users to be much more careful with their communications.
It tends to cause facelessness that is a challenge that has to be met.
It ensures that the lines between people's personal lives and professional lives are not blurred.
It prohibits access to any information that was once easily accessible.
24. Which of the following statements is true of the Sarbanes-Oxley Act?
It was passed by Congress because corporate boards failed to police themselves.
It fails to provide oversight in terms of direct lines of accountability and responsibility.
It is enforced by the Financial Accounting Standards Board.
It is also known as the Financial Services Modernization Act of 2002.
25. In the ethical decision-making process, identify the step that involves predicting the likely, foreseeable, and the possible consequences to all the relevant stakeholders.
Comparing and weighing the alternatives
Identifying the ethical issues
Making the decision
Monitoring and learning from the outcomes
26. Which of the following is true about the economic model of CSR?
It holds that social goals should be at the heart of a firm's mission.
It contends that the goal of business managers should be to pursue profit within the law.
It holds that a business should prioritize environmental sustainability.
It has its roots in the Kantian tradition of ethics.
27. Which of the following is an advantage of monitoring?
Monitoring tends to promote effective performance since it reduces employees' stress and pressure.
Monitoring increases the level of worker autonomy and respect, as well as workers' right to control their environment.
Monitoring allows to ensure effective performance by preventing the loss of productivity to inappropriate technology use.
Monitoring tends to create a friendly workplace without any suspicions.
28. If the basis for finding an invasion of privacy is often the employee's legitimate and reasonable expectation of privacy, then a situation where there is no real expectation of privacy occurs when the:
employee has actual notice
work requires transference of sensitive data
employer is covered under the ECPA
employee belongs to a minority group
29. Consequences, justifications, principles, rights, or duties are all methods to:
identify the ethical issues involved
compare and weigh alternatives
identify the stakeholders that may be impacted by the decisions
find out about the various available alternatives
30. A firm that balances its social goals against economic goals and does justice to both is said to follow the:
integrative model of corporate social responsibility
economic model of corporate social responsibility
stakeholder model of corporate social responsibility
social web model of corporate social responsibility.