Assignment task: Implementation Implications for Transfer of Training
In Unit 5, you reviewed transfer of training and its implications. In the Unit 6 Discussion Board, you will take transfer of training a bit further. The discussion considers how to implement the transfer of training implications addressed in Unit 5. What are some practical ways that transfer of training can be implemented? You will need to understand how transfer of training implications can be implemented for the Unit 6 Assignment.
On pages 221-227, the Noe text reviews several program design implications for transfer of training. One is an action plan, another is self-management, and another is using learned capabilities.
Discussion Checklist:
1. Explain whether customer service training would involve near or far transfer of training.
2. Which of these would you use in customer service training, how, and why?
3. How would you motivate managers to play a more active role in your customer service training?