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What type of interactions would the system perform

Discussion: Customer Interatction Management

With the tool Customer Interaction Management Solution, what type of interactions would the system perform? Is this much like google commenting on the organizations tentativeness to the customer and quality of their products? Or is Customer Interaction Management (CIM) similiar to Customer Relationship Management (CRM)? Explain in 80 words or more.

The response must include a reference list. One-inch margins, double-space, Using Times New Roman 12 pnt font and APA style of writing and citations.

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Marketing Management: What type of interactions would the system perform

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