Q1. Why do you think the knowledge management system at Infosys faced such serious implementation challenges? Defend your answer with examples from the case.
Q2. What steps did the KM group at Infosys take to improve participation in the KM system? Why were some of these initiatives counterproductive? The KM group
responded with corrective initiatives. Do you think these will succeed? Why or why not?
Q3. What change management initiatives should the KM group have initiated at Infosys before attempting to develop and implement knowledge management at the company?
Defend your proposals, paying particular attention to the final quote in the case by a long-time KM manager at Infosys.