1. In your view, what percentage of citizen complaints lack merit? Can we conclude that citizen complaints don’t work simply because the “sustained” rate is low? Explain.
2. The ChapterCase provides at least three theories why Apple purchased Beats Electronics. Which of those do you believe are most accurate, and why?
3. Where would there be an application of the Is – Is Not tool in the healthcare information technology environment? Link the answer back to defining quality and post-market surveillance.