Discussion Post
Read the case study, "The 'Easy' Software Upgrade at Delmar Ortho" on page 522 from Introduction to Health Care Management. Choose three of the following questions to respond to in your discussion post. Be sure to also reply to at least one of your classmates.
1. How can Patrick address these risks without embarrassing Terry?
2. Why do you think that a number of the team members do not pay attention to this important event? As a future manager, what do you think should have occurred in this meeting?
3. How would you handle the discussion that needs to take place with Terry? What measures might you take to plan for the worst?
4. What research should Patrick do on the prior year's project that might assist him in assessing the risk in the upgrade?
5. How might Patrick ensure that he understands the impact of the project before putting too much time and effort into it himself?
6. What are some of the questions Patrick should pose to understand how this upgrade would affect his staff? The physicians? Delmar's patients?
7. Are the physicians "team players?" Explain your response.
8. Reread this case. Using Figure 18-3, the Confidential Teammate Evaluation Form at the start of this chapter, compare the behavior of these physicians and managers with the expected behaviors of teammates. Score each one as if he or she were your teammate. What scores did they earn?
The response must include a reference list. One-inch margins, double-space, Using Times New Roman 12 pnt font and APA style of writing and citations.