What makes people defensive about feedback


Problem

Thinking about your role as a leader or future leader in health care and considering your personal experiences with a supervisor or manager, consider the following:

• What issues or shortcuts are the most difficult to address with a colleague?

• What are some professional ways to communicate difficult topics such as tardiness, medication errors, or incivility?

• What makes people defensive about feedback?

• What steps would you take to improve communication with somebody you supervise to reduce challenges and defensiveness?

Write a succinct initial post of at least 150 words. Demonstrate clarity of thought and precision in writing. Support your discussion with at least two references.

The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.

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