What lessons might this experience ndash particularly in, Operation Management

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What lessons might this experience ndash particularly in

Managing for Quality and Performance Excellence 9th Edition, Evans & Lindsay:

Quality in Practice - The Evolution of Quality at Xerox (Textbook pp 31-pp 35)

1. What lessons might this experience – particularly in responding to the new crisis – have for other organizations?

2. Discuss the meaning of “Quality is a race without a finish line”. What is its significance to Xerox, or to any organization?

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