What is the average time a customer is on hold waiting for
Assume that a call center receives an average of 17.5 calls per hour and that it answers an average of 20 calls per hour. Assume M/M/1, unlimited arrivals, and FIFO.
Question:
What is the average time a customer is on hold waiting for a service?
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assume that a call center receives an average of 175 calls per hour and that it answers an average of 20 calls per hour
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