Essay Assignment
Topic: Communicating across cultures Target Audience: Opal-Mart store staff (culturally diverse group, predominantly Australian, Indian, and Chinese) Brief: Develop a proposal for the training of Opal-Mart store staff in intercultural communication skills. The aim of this training is to improve staff communication, reduce cross-cultural misunderstandings, and, as a result, increase team cohesion and productivity.
• Background, scope, and purpose
o What is the rationale for conducting a communication training? (What strategic and/or operational issue(s) do you propose to address?)
o What is the scope of the training? (What target audiences and/or areas of the organisation will be involved?)
o What is the purpose of the communication training? (What aims will the communication training have?)
• Training Plan (Value Proposition)
This is the core of your proposal. The aim of this section is to illustrate to your (potential future) clients what the communication training will look like and what outcomes it is proposed to achieve. This involves:
o Explaining the training ‘philosophy' of your company (how will you help your clients learn?)
o Offering an overview of the contents, timeframe, and delivery mode
o Highlighting the specific benefits your proposed training will have for the respective target audience and the company as a whole.
Claim:
o Intercultural communication competence
o Overview of content, time frame, and delivery mode of training sessions
o Timing and learning ways
o Edit 3 modules that need training
Format your assignment according to the following formatting requirements:
o The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
o The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
o Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.