1. What is corporate culture, and who is responsible for setting the tone of a corporate culture?
2. List and describe the five functions critical to managerial effectiveness according to Henri Fayol’s school of thought.
3. According to the Hawthorne effect, what happens to employees while being observed?
4. What are the two main requirements of any supervisory position, and which of these usually determines the effectiveness of a supervisor's performance?
5. Why does effective communication mean better supervision?
6. Explain how Maslow’s lower and higher level needs are related to Herzberg’s hygiene factors and true motivators. Give examples.
7. What is the difference between hygiene and motivation factors?
8. How should supervisors handle difficult employees?
9. How can supervisors develop and enhance their decision-making skills?
10. List the six steps of progressive disciplinary action cited in the text, in order of increasing severity. Which of these action is an organization LEAST likely to take against an employee? Why?