Question:
What is it about Wal-Mart organizational culture that would be appealing to someone?
· What values would Wal-Mart share with someone?
· Which of the seven primary characteristics of organizational culture does Wal-Mart embody? (Innovation and risk taking, Attention to detail, Outcome orientation, People orientation, Team orientation, Aggressiveness, Stability)
· Does Wal-Mart identified as having a strong or weak culture? Explain
· Is this culture ethical, customer-responsive, or spiritual?
· What do customers want and need (values) from Wal-Mart
Imagine you have been hired as the Client Services Director for Wal-Mart and have been charged with compiling a new set of customer service standards. (If you have already defined the organization as being customer-responsive, imagine you are devising the standards, which were originally used to create that excellent customer-responsive culture). Structure a set of customer service standards for the company, which encourage employees to provide the best customer service possible.