Problem 1: What factors affect a patient's ability to navigate and access the healthcare system? In this case specifically, what prevented patients from receiving preventative care? Why is literacy important and how is it connected to health literacy?
Problem 2: How can health professionals detect these issues? What types of data should be collected and analyzed regularly to ensure that patient's needs are not being missed?
Problem 3: How did this hospital choose to handle their situation? What were other possible solutions?
Problem 4: Why is continuous monitoring important?