Problem: Choose two of the key questions in the text 1. What brings you here today? 2. What are your expectations of me? 3. What do I need to know about your situation? 4. What did we accomplish? 5. What have we missed? Rewrite the question in your own wording for the scenario of your choice. Add follow up question with appropriate probes for more information and summaries to confirm understanding. This is a reference model only and, in practice, it must be customized to meet the needs of the client and situations.