Case Scenario: Lisha is the general manager of a boutique hotel renowned for its exceptional customer service. The hotel has recently implemented a new policy requiring all front desk staff to upsell room upgrades to guests at check-in. Sarah believes that upselling can significantly boost revenue and enhance guest experience, but she faces resistance from Emily, a front desk agent known for her excellent customer service skills. Emily is hesitant about the new policy, as she feels it may compromise the personalized service the hotel is known for.
Assignment Task: Your task is to select one power tactic from the list provided and explain why you believe it would be the most effective in influencing Emily's behavior in the given scenario. Power Tactics to Choose From: Consultation Reasoning Inspirational Appeal Ingratiating Appeal Peer Pressure Bargaining Pulling Rank Upward Appeal