Homework
In determining your customer service model, there are four core tools to consider: philosophy, standards, service, and a checklist. Include a narrative to answer the following:
1. What is your service philosophy? How does your philosophy define your true service (the what you do) and answer how you should serve your customer (the how you do it)?
2. What are your service standards? Place these in priority order.
3. Complete one service map (submit your second map).
• What steps are mediocre services?
• What would excellent customer service look like?
• Remap your service map with these excellent service blocks.
4. Based on your philosophy, standards, and mapping, what are your service outcomes?
Format your homework according to the give formatting requirements:
• The answer must be using Times New Roman font (size 12), double spaced, typed, with one-inch margins on all sides.
• The response also includes a cover page containing the student's name, the title of the homework, the course title, and the date. The cover page is not included in the required page length.
• Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.