1. What are the three primary communication areas that a performance management system (PMS) should address? What are the most effective ways for these areas to be communicated to managers and employees? Why is it important for each employee to understand their role in the performance management system? Explain how a formal communication plan will help facilitate a robust performance management system?
2. What is generalization and how would you handle a situation where someone make a general statement that is inaccurate?
Feel free to mention your own experience if you had experienced someone making a general statement about an individual or group and not based on reality.