1. What are the pros and cons of providing an annual cost-of-living adjustment to employees?
2. The 1099 worker: New Department of Labor Guidelines on just who can be classified as an independent contractor. What are they? How are they different from the old rules?
3. You have determined that adjustments should be made in your work team. Changes need to be made to the way customer complaints are recorded and dealt with. How would you communicate the need for change to strategies to relevant stakeholders?