Assignment task:
I am working on an OD change paper for Netflix's password sharing issues and controlling the risks once the program is implemented. Below is what I have for the entering phase, please advice on how I could make this more precise.
Summary of the Entering Phase -
The summary entering phase is concise. The project scope needs more explication. What potential future customers? The ones that are going to need new passwords?
Issue
Netflix, Inc. is seeking an external consulting group to assist in their most recent organizational change: restriction of password sharing amongst subscribers. Following this change's implementation, Netflix anticipates a shock wave and intends to use a consulting group to develop strategies that would minimize risk and fallout. It is in Netflix, Inc.'s best interest to obtain an external consultant to ensure that the organization is financially protected.
Initial Contact
Netflix, Inc. sought out various organizational development consulting firms to assist with the implementation of their new password-sharing policies given the various risks and outcomes that would affect future revenue and success of the organization. ECM Organizational Development, LLC explained that the process would include contracting with the leadership team, conducting a survey of their existing customers and any potential future customers (may be identified as those that were utilizing a current customer login information), weekly meetings to review results and determine alternative action, if necessary, and a final report with consultant recommendations.
Consultant
There are three external consultants in the pool to include ECM Organizational Development, LLC. ECM Organizational Development, LLC. offers the most comprehensive plan to reduce risk and fallout of Netflix, Inc. as well as the expertise needed to utilize resources and capitalize on the potential consumers who are using the passwords of current customers.
Contract and Timeline
The contract with ECM Organizational Development, LLC. Identifies the terms of the agreement, outlines the expectations of both parties, and the timeline to which the deliverables will be anticipated. Meetings will take place weekly, before and after implementation to ensure intervention was successful and consumers are satisfied with the service. The contract has been agreed upon by Netflix, Inc.'s executive team and signed by both parties.