Problem
I. What would be the key metrics when building a leanstack canvas for a ludo board that has the following problems and solution. Problems are 1. Out of stock product 2. Long wait on hold 3. Poor product. Solutions are 1. Offer a discount code to customers who experienced out of stock products, long wait times, or poor product issues. This will give customers an incentive to stay loyal and continue using the company's products despite their negative experiences. The discount code can be used on future purchases as a way of compensating them for their inconvenience.
II. Develop an online chat feature for customers to contact customer service. This will allow customers to get immediate help from customer service representatives without having to wait on hold. The chat feature will also provide customers with the convenience of being able to get help from the comfort of their own homes.
III. Establish a mechanism for gathering customer feedback that gives consumers the opportunity to comment on their experiences with the company's products or customer service. This will enable the firm to handle any difficulties that consumers may be experiencing with their goods or services, and it will also offer customers with a channel through which they may express their ideas and make recommendations. This will also help the firm find areas in which they can enhance their services and take the required efforts to guarantee that their customers have a pleasant experience as a result of their interactions with the company.
What are the key metrics for a lean stack canvas using the above information?