1. A disadvantage of formalization in organization structure is:
A) Decision making is at a faster pace
B) Formalized structure is associated with increased motivation and job satisfaction
C) Strategic decision making occurs often
D) Reduced innovativeness occurs because employees are used to behaving in a certain manner
2. Which of the following is true regarding functional structures?
A) Jobs are based on differences in functions
B) Departments include manufacturing, finance, accounting, human resources and information technology
C) Each person is trained to do several job functions.
D) Each person handles specific transactions
3. Mechanistic structures include which of the following?
A) Structures that are informal and decentralized.
B) Structures where communication follows informal channels
C) Structures that are flexible and easy to change
D) Structures where employees are given specific job descriptions delineating their roles and responsibilities
4. What are the four aspects of organizational structure that have been frequently studied in the literature and are mentioned in your text?
5. Why do poorly performing companies often find it easier to change compared to successful companies?
6. Organizational culture is related to the POLC function of:
A) Planning
B) Organizing
C) Leading
D) Controlling
7. Having the "right" culture may be a competitive advantage for an organization in the following ways EXCEPT:
A) Lead to performance difficulties
B) Present a roadblock for hiring the right employees
C) May be responsible for organizational failure
D) May act as a barrier preventing the company from changing and taking risks
8. Artifacts reflecting values of an organization include
A) Mission statements
B) An office layout that includes open spaces
C) Shared principles
D) Executive suites
9. Companies with an innovative culture are characterized by all of the following EXCEPT:
A) Smaller organization
B) Flat hierarchy
C) No use for titles
D) Status distinctions tend to be downplayed
10. What is ROWE?
11. Which of the following is not highly correlated with leadership ability?
A) Intelligence
B) Self esteem
C) Integrity
D) Skill and ability
12. Being curious, original, intellectual, creative and open to new ideas describes the Big Five Trait of:
A) Organization
B) Conscientiousness
C) Openness
D) Agreeableness
13. How does Fiedler determine whether a situation is favorable, medium, or unfavorable?
14. According to the path-goals theory of leadership, what is the leader's main job?
15. What are the characteristics of servant leadership?
16. Making strategic, tactical and operational decisions is an integral part of which function of the P-O-L-C framework?
A) Planning
B) Organizing
C) Leading
D) Controlling
17. Creative decision making includes which of the following?
A) Illustration
B) Problem solving
C) Immersion
D) Creative coordination
18. What are the four steps to nominal group technique?
19. What is the process of consensus?
20. What are the steps to a premortem process?
21. How does one maximize one's chances of sending and receiving effective communication?
22. What is biased language?
23. What are the consequences of poor listening?
24. Why do handheld devices offer medium-rich channels of communication?
25. Name five ways to improve your listening habits.
26. The group members are more open and respectful toward each other, and willing to ask each other for both help and feedback at the stage of:
A) Forming
B) Storming
C) Norming
D) Adjourning
27. The tendency of individuals to put in less effort when working in a group context is called:
A) Groupthink
B) Cohesion
C) Punctuated equilibrium
D) Ringelmann effect
28. The coordinator role includes:
A) Gathering information from the larger organization and informing those within the organization about team activities
B) Interfacing with others within the organization so that the team's efforts are in line with other individuals and teams
C) Addressing a specific issue or problem until it is resolved
D) Keeping the team on track in terms of suggesting any needed changes to the team's process
29. What management challenges do virtual teams present?
30. How diverse should teams be?
31. Physiological needs refer to the need for:
A) Air, food, and water
B) Safety from danger, pain, and an uncertain future
C) The bond with other human beings, to be loved and form lasting attachments
D) Respected by one's peers, feeling important and being appreciated
32. According to the acquired needs theory, individuals acquire three types of needs as a result of their life experiences. This includes which of the following?
A) Need for recognition
B) Need for security
C) Need for career advancement
D) Need for power
33. What is Frederick Herzberg's Two-Factor Theory?
34. What is the difference between need- and process-based theories?
35. Describe job crafting.
36. Controls can cost the organization through
A) decentralized decision-making.
B) opportunity recognition.
C) failed implementation.
D) layoffs.
37. Well-designed, organizational controls can provide benefits such as
A) responsive costs.
B) culture and reputation costs.
C) direct and indirect financial costs.
D) better ability to manage uncertainty and complexity.
38. What are 5 of the 7 deadly wastes of lean?
39. What are the major objectives and core principles of lean?
40. What is balanced scorecard?
41. According to the text, which of the following is not considered one of the four different parts of the HR system?
A) Diversity management
B) Selection and placement
C) Compensation and rewards
D) Policy and procedures
42. All of the elements of HR need to be aligned with the company's so that the right employees are hired for the right jobs and rewarded properly for their contributions.
A) Job descriptions
B) Mission
C) Strategy
D) Compensation programs
43. What is the "war for talent"?
44. What is a signature experience for a company?
45. What is HPWS?
46. What are the five levels of succession planning?
47. What are the four sequential elements in the workforce scorecard?
48. Examples of non-monetary pay include which of the following?
A) Performance-based pay
B) Profit-sharing
C) Flexible hours
D) Base wage
49. "Suppose you came up with a faster way to do a task, but your team was reluctant to make the change; what would you do?" is an example of what kind of interviewing?
A) Testing
B) Situational
C) Placement
D) Performance
50. Transactional metrics for measuring human capital include all of the following EXCEPT:
A) Count the number of people hired
B) Count the number of people fired, transferred, and promoted
C) Training costs percentage
D) Achievement of objectives.