1. Based on your experiences, as well as the textbook information, what are some good “rules of thumb” for conducting successful performance appraisal interviews? What are some do’s and don’t’s that you recommend to anyone preparing to deliver a performance appraisal?
2. Deming Prize or Juran Medal award. Provide some background on what award process is and list the advantages and disadvantages of the award. Identify whether it links to any of the quality management gurus' philosophies. Be sure to explain why you feel this way.