Assignment task: This is prompt for the letter below that I sent to my customer: Your customer terms are 30 days. This particular customer never pays their account on time, they usually pay in 45-50 days. You value their business and when you have talked with them in the past they say that your company's service level has declined and deliveries and invoicing have been a problem. It is time to address this situation again in writing.
Communicating from the You-Viewpoint, also called You-Attitude is a powerful tool for building goodwill. It means thinking beyond your own goals to consider the communication situation from the recipients perspective.
How would you use the You-Viewpoint in a way that is good business communication, since it is ethically shady, because the real purpose of business communication is to advance the writer or speakers goals. Your communication should be honest about that.
In what way, if any, could using the You-Viewpoint when writing to someone you don't like, such as someone who has complained unreasonably about something, be justified? Be specific.
Dear John,
You are our valued client, and it has always been a delight to serve you. Thank you so much for all the business you have given us. We truly appreciate your company and its work. I am writing this letter to bring to notice some of the advancements we have made to ensure maximum customer satisfaction for you.
To start, we would like to offer you a discount for your next purchase. We understand that you have been unhappy with our service level and deliveries and would like to apologize for any inconvenience we may have caused. We hope the discount will show our commitment to providing you with the best possible service. You will be glad to know that a personal account manager specific to you has been appointed who will look into the daily concerns and offer guidance in case of any doubts. Additionally, the invoice system has been automated. This will make invoicing a hassle-free process.
We have taken necessary actions from our side to ensure that our partnership remains stronger, with customer value creation being a priority. Also, we are working hard to get you the best service possible. I have double-checked with my business's service and assisted your order gets shipped on time.
You are well aware that our customer terms are payment within 30 days. In view of the above actions, we request you ensure timely payment of dues. This will help us reduce our cash cycle and improve our customer service for you.
Again, we will make sure to keep you updated on our progress and let you know of any changes that may affect your account. We value your feedback and would like to ensure that we meet your needs.
Thank you for your continued business. We look forward to serving you in the future. Your questions are welcome.
Sincerely,
Nelson
(Executive Manager)
This is the letter that I send out to my customer. Can u guys please break down it into different points, like what I want to discuss with my customer, what I try to told them and want them to understand my point of view, what I want from it, what you-viewpoint that I try to show in the letter. Thank you!