Assignment:
Question 1. _____ is understanding yourself, your goals, your strengths and weaknesses, your biases, and your self-management skills. Intercultural communication, Intracultural communication ,Interpersonal communication,or Intrapersonal communication
Question 2. _____ is communicating with business associates, classmates, friends, loved ones, and other people you don’t already know. Intercultural communication, Intracultural communication, Interpersonal communication, or Intrapersonal communication
Question 3. Which of the following is not an internal factor that affects perception: heredity, values, attitudes, or biases
Question 4. _____ and _____ are mutually reinforcing skills that can serve to deepen and improve personal and professional relationships. Competence; integrity Self-disclosure; trust Self-description; consistency Self-awareness; loyalty
Question 5. Valuing diversity is _____ and managing diversity is _____. primary; secondary active; passive secondary; primary passive; active
Question 6. Which of the following is not a barrier to accepting diversity? egocentrism, ethnocentrism, prejudice , or backlash
Question 7. Three elements of nonverbal communication are _____, _____, and _____ empathy; apathy; understanding logistics; feedback; perception chronemics; proxemics, haptics concentration; detection; correction
Question 8. Which of the following is not involved in active listening? attention ,selection, concentration, or effort
Question 9. Which of the following is a potential benefit of group negotiation? increased profits, bargaining, integrative,or distributive
Question 10. A _____ is a collection of people who work together but aren’t necessarily working collectively toward the same goal.team panel group quorum
Question 11. Which of the following is not a common type of team within an organization? cross-functional task force process improvement improvisational
Question 12. Decision making can lead to which of the following negative outcomes? stakeholder stubble affinitizing analysis paralysis multivoting.
Question 13. Which of the following is not a problem solving technique? round robin nominal group Post-it brainstorming concentration
Question 14. Which of the following methods does not help to increase effective team problem solving in an organization? idea growers creative laughter innovation chamber idea killers.
Question 15. There are two major types of conflict: _____ and _____.positive; negative insightful; uninformed passive; aggressive individual; collaborative.
Question 16. The four stages of creative problem solving are _____, _____, _____, and _____preparation; stratification; realization; solidification preparation; incubation; illumination; verification gathering; diverging; converging; creating researching; developing; testing; implementing.
Question 17. Which of the following of the following is considered to be the ultimate “win—win” conflict management strategy? collaborating accommodating cooperating compromising.
Question 18. Which of the following is not a benefit of networking?change careers find a job develop a résumé locate providers of goods and services.
Question 19. Which of the following statements is false? Effective leaders inspire a shared vision. Effective leaders challenge the process. Effective leaders encourage the heart. Effective leaders encourage the head.
Question 20. Which of the following is the coordination of your work and that of other such that organizational objectives can be met? teamwork project management interdepartmental cooperation effective time management.