1. In your own words, how do business intelligence systems facilitate the business reporting process?
2. In your own words, how do enterprise systems facilitate balance scorecard and business intelligence?
3. Search for "Balanced Scorecard" software on the Web using your favorite search engine (e.g., Altavista, Yahoo!, Lycos, google).
Try a demo if you can find one. What are the four dimensions of the balanced scorecard and how might it help in a strategic planning process? How would it help in monitoring day-to-day operations?