Total Quality Management (TQM) methodology can help organizations to achieve business excellence. This methodology is also useful for the hospitality industry; almost all hotels focus on quality management to improve their business by enhancing customer satisfaction, competitive advantage and retaining guest loyalty.
TQM is teamwork; every functional department must work cohesively together and support each other in order to achieve business excellence. Different departments in a hotel have different roles in delivering the service to hotel guests. This dissertation should aimed to find out how the Engineering Department, a back-of-house department in a hotel, supports the hotel goal of quality management together with the factors and practices that could impact the department both positively and negatively to achieve the quality.
Prepare 5000 words project paper on "Total quality management in the hospitality industry"
1. Introduction
2. Thoughts of Harvard’ Professors
3. TQM as an approach
4. Back ground of TQM
5. Current situation
6. Literature review
7. Ways of customer satisfaction
8. Critical factors for TQM
9. Relationship
10. Application of TQM