1. To be customer oriented, and in many cases, profit oriented are goals of:
a. companies which operate in accordance with the marketing concept
b. market segmentation
c. market structure studies
d. market tracking
e. the marketing research life cycle
2. In recent decades, U.S., laws restricting telecommunications and utilities have been loosened in the spirit of greater competition, which is
a. A metamarket
b. Deregulation
c. Disintermediation
d. Irregular demand
e. Supply chain management