Introduction
This assignment has three parts, all centered on your ability to create a plan for A-plus customer experiences.
We have mentioned before how the employees are the voice and image of any business. Well then, who better to come up with the ideas that will help a business exceed a customer’s expectations than the employees?
Communication is obviously important for customer service. And, anything important should be measured and audited.
In today’s fast-paced world, things need to be convenient and be at the right place at the right time, or a business risks losing customers to the competition. You have had lots of ideas passed by you, but which ones would you focus on?
Instructions
Part 3: Create A-Plus Timing and Convenience (100 points)
You have read about three strategies for dealing with customer wait times: manage the reality, manage the perception, and make the wait invisible. Assume that you are a manager for your selected company. Write a recommendation report describing how you would apply each of the three strategies to create A-plus timing and convenience. Be specific about exactly what you would recommend.
Of all the ideas on convenience and timing presented in your readings for this module, which one or two would be likely to give your company the greatest immediate benefit? How could you implement it (or them)?
Submit the following:
Part 3: Five paragraphs describing A-plus timing and convenience plan.